We are a Fun, relaxed Physical Therapy Clinic
looking for a

RockStar administrative Assistant/receptionist

If you enjoy:

  • Making others smile

  • Learning

  • Meeting and talking to a variety of people

  • Having a truly pivotal role in a company that helps those in pain

This could be a perfect position for you.

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We need help with our physical therapy clinic running efficiently while maintaining a great vibe and ensuring patients always know they’ll be welcomed with a smile.

Before we dive into roles and tasks, let me give you a quick background on the company and why this position is going to be so important to it…

I started Resonance Physical Therapy about 5 years ago and have purposely kept it a one-woman-show until recently. Clients see me after they have seen several other healthcare providers, without benefit and they refer us their families and friends because of the way we help them and return them to the things they love to do!

We will make Resonance Physical Therapy “The clinic” that gives its clients the best overall experience they’ve ever had with any healthcare office (and I don’t make that statement lightly).

Here’s a little bit about me, www.resonancephysicaltherapy.com/about

I need to expand the clinic and hire clinical staff. I know I will need to spend more time working on coaching the clinic staff and less time on administrative duties. There will be more additions to our team over the next few years but I’ll make sure they are all kind and really nice to work with…I promise!

I have a part-time assistant who helps me but I still have administrative duties that keep me from executing on the important marketing and procedural systems the company really needs to grow efficiently.

The person in this position will have just as big a role in making that happen as the physical therapists do…probably even bigger. This position will begin as a part time position with potential for growing into a full time position.

This job could be best described as a combination of an office administrator and receptionist. You will work in the clinic’s waiting area and perform the usual duties of a receptionist, you will also be taking care of many other administrative (and even some marketing) duties.

Now, let’s dive into the details of your duties and how you can apply for this position if you feel excite about the opportunity…

 

Regular Duties and Tasks

  • Being the smiling “face” of the company-greeting patients when they arrive, getting them coffee/ tea, taking payments, and scheduling future appointments.

  • Cheerfully answering the phone and returning patient and prospective client calls. (you will be provided with guidance on many of your phone conversations…especially with prospective client calls). It is important you are open to coaching and guidance on how to manage and process phone calls, because in many ways you will be our frontline ‘salesperson’.

  • Creating and printing receipts for patients.

  • Being a grammar, spelling, and punctuation champion when sending and responding to emails.

  • Processing my email-I do get quite a few emails and most of it is easily manageable by a well-trained office administrator.

  • Having meaningful conversations with clients.

  • Supporting positivity in the clinic-with each team member and with each client.

  • Efficiently transcribing audio/ video files-we will be using a lot of video to promote the clinic and these will need transcription.

  • Scanning, filing paperwork-as we switch to electronic medical records, this will only be a very small portion of your day.

  • Ordering office supplies and maintaining inventory.

  • Keeping storage organized.

  • Creating and scheduling social media posts (If you like social media, you’ll love this part of the job).

  • Folding laundry sheets/ pillowcases/ towels, etc.

  • Office cleaning.

  • Being pumped to have a job where people love you, value your presence everyday and having fun learning.

  • Maintaining and managing the office’s customer relationship management software.

  • Occasionally grabbing lunch.

  • Learning all about the exciting world of ‘social media and online marketing’.

  • Creating, transcribing procedure task lists and modifying policies/ procedures as needed.

  • Recording and documenting staff meetings.

  • Just being awesome in general and proactively thinking of things that could make a huge difference to the way the business runs.

  • Helping with setting up workshops and online and onsite classes.

 

P.S. in case you are wondering: This PT clinic is not “in-network” with any insurance and does not send bills/ claims to insurance companies, so experience with medical billing is not necessary, and you won’t have to spend your time arguing with insurance companies : - )

Thanks for reading this far! You’re already showing some of the characteristics I’m looking for so if you’re interested in applying for this position, please send an email to: Sandy@ResonancePhysicalTherapy.com

  1. Use the subject line: I’m interested in being a rockstar administrative assistant

  2. Within the email: please write a few sentences about why you feel you are a great fit for this position.

  3. Include a link to your LinkedIn profile (if you don’t already have one, please make one and include the link in the email…it doesn’t need to be long or fancy.)

  4. Attach your resume as a PDF file

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Thank you for your interest in this position.
I look forward to meet you soon!


~Sandy